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Service Design resources and insights

What is service design and why

What is Service Design and why?

Service Design marries two crucial human endeavours into a practice that today is driving economic growth.

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Responding to changing markets

Necessity is the mother of invention

All businesses are finding that 'necessity is the mother of invention' right now. The new normal is not the same as the old.

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Service design for several scenarios

Designing for multiple possible scenarios

In such volatile trading conditions, organisations need to design for multiple possible scenarios.

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A pillow on a sofa that reads

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality?

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A gloved hand reaches out from the left towards a cardboard box with the fragile and this way up symbols on. Above the hand is a soap dispenser and the image is covered in a red hue.

Service design sprints online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve moved service design online.

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Changing needs of customers

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value?

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reconfigure your service together

Reconfigure your service together

Redesign your service model and experience in ways your customers will value and turn a profit within a new commercial reality.

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A wooden space shuttle toy on the left and a make-up mirror on the right. The picture is covered in an orange hue

Reimagine at speed – Service model

Your existing services model is no longer profitable. You need a new one, but what? We've developed a set of practical tools to help.

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Restart with impact

Restart your services with impact

Open for business with a service that feels safe, with new magic touches to make your customers smile again.

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service design futures

Service design futures

From here on in, our mission is to make the world a better place one service at a time.

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