2021 Pandemic Personas – Download your CX toolkit now
Service Design marries two crucial human endeavours into a practice that today is driving economic growth.
All businesses are finding that 'necessity is the mother of invention' right now. The new normal is not the same as the old.
In such volatile trading conditions, organisations need to design for multiple possible scenarios.
As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality?
With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve moved service design online.
So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value?
Redesign your service model and experience in ways your customers will value and turn a profit within a new commercial reality.
Your existing services model is no longer profitable. You need a new one, but what? We've developed a set of practical tools to help.
Open for business with a service that feels safe, with new magic touches to make your customers smile again.
From here on in, our mission is to make the world a better place one service at a time.