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Service Design resources and insights

THAT Retail Concept Store Wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al Futtaim), and all MAF teams involved, for winning the Best Experience Design Award for THAT Concept Store's at the 2022 Customer Centricity World Series.

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engine customer experience report 2019

Engine Customer Experience Report 2019

Do consumers trust online or high-street brands most and are they ready to go paperless?

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A photo looking down a set of tracks with roads of cars on the left and right. Along the left side is a whole range of high rise buildings and skyscrapers that spread around across the horizon

Engine co-founds SDN Middle Eastern Gulf chapter

Engine helps found the Service Design Network's Middle Eastern Gulf chapter.

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A man in white shirt is looking pensively at his laptop while also holding a phone in his hand

Designing valuable B2B experiences

New evidence suggests that 82% of business buyers want the same experience as when they’re buying for themselves.

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3 women are stood laughing out in the sun

Engine Annual Customer Experience Report 2018

The results are in. Engine Annual Customer Experience Report 2018.

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‘The Big 6’ service design and CX trends report

Engine releases ‘The Big 6’ service design and CX trends report

‘The Big 6’ service design and customer experience trends report.

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dba 2018 design effectiveness award winners

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

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Service Design WIP Exhibition

Visiting Royal College of Art’s MA WIP Exhibition

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

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an aerial view of 9 tables with men and women sitting around them. Most have drinks on their tables and the people are working. There is one man walking between the tables

Engine Annual Customer Experience Survey 2017

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

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engine opens dubai office

Dubai international office opens

We're pleased to announce our first international office has opened in Dubai

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