2021 Pandemic Personas – Download your CX toolkit now

Service Design resources and insights

A red background and red hue has 8 Tiny model humans scattered around an empty space covered in a red hue with one female holding a cup of coffee.

Redesigning your frontline through all this change

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.

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Service design for air travel industry

Technology alone won’t save air travel

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for air travel.

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Enhancing passenger experience

Turn your passenger experience back on

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task.

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planning for a new era of air travel

Planning for a new era of air travel

Designing a great passenger experience is still vital for the growth of the aviation sector, in fact, more so than ever.

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Improving customer experience in aviation

Six ways to improve customer experience in aviation

In recent years there have been great improvements in passenger experience in the aviation industry, however, customers are still looking for that smooth and easy travel experience, where they feel valued and important

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