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Service design for London Borough of Southwark

London Borough of Southwark

Improving public health provision

The challenge

The Borough of Southwark needed to find better ways to address local challenges and improve services. Working with residents, The Engine Service Design Team highlighted several new service opportunities, identified sector partners and ultimately enabled focused improvements to existing public health provision. We then worked with the strategy team to integrate a new, citizen-centred policy model, into service commissioning in the borough.

Have a similar challenge? Get in touch with the Engine Team

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Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

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Customer experience design for Ski Dubai

Ski Dubai

Designing the new Ski Dubai to elevate the customer experience

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Volkswagen

Rapid envisioning of a new services for Millennials

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help

Fix

It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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Reimagine customer journey

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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Innovate customer experience

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

Find out more

Customer Driven Transformation

How design-led companies get more of the right services to market faster

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from management that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.