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ebay-designing-the-sellers-digital-experience-by-engine

eBay

Reimagining the digital service proposition and journey for sellers

The challenge

As eBay grew from a simple peer-to-peer auction site, to a global marketplace for individual, small business and corporate sellers, they needed to recognise these different types of ‘seller’ and provide a simple and intuitive interface to re-imagine their product experience. The Engine Service Design Team worked with them to develop a series of distinct propositions and experiences, whilst maintaining a seamless experience across their website, APP and the physical touchpoints for sellers and buyers.

Have a similar challenge? Get in touch with the Engine Team

argos-service-vision-and-standards-by-engine-01

Argos

Designing a compelling service vision to transform the operations

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Customer experience development for Qoros Auto

Qoros Auto Company

Developing the customer experience for a completely new auto brand in China

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Service design and CX case for E.ON Energy

E.ON Energy

Designing better services and customer journeys for energy customers

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help

Fix

It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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Reimagine customer journey

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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Innovate customer experience

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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Customer Driven Transformation

How design-led companies get more of the right services to market faster

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from management that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.