When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.
When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.
When pricing came under pressure for Sainsbury’s and mobile technology enabled widescale diversification of shopping habits, they needed to shift the focus for customer experience design from tactical deployment, to a strategic capability, in order to remain competitive.
Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.