Customer Driven Transformation: Download the first two chapters
When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.
When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.
When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.
As a new entrant into to a highly competitive marketplace, Virgin’s latest target for disruption was the mid-market business hotel. How could they find a way to subvert the category and make it distinctly Virgin?
Using Pandemic Personas as part of your Covid-19 CX response toolkit.
In such volatile trading conditions, organisations need to design for multiple possible scenarios.
Redesign your service model and experience in ways your customers will value and turn a profit within a new commercial reality.