When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.
When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.
When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.
Kent County Council needed to become more innovative to meet more complex challenges and higher expectations from residents. Engine Service Design helped them create the Social Innovation Lab for Kent, which is now recognised as an early and leading example of people-centred policy-making and local public service development, winning awards and featuring in several publications.