Service Design Consultancy For Governance & Public Services

Citizen-centred service design

Citizens’ expect consumer-like experiences of public service and providers expect more from citizens as co-producers of outcomes. As co-producers, citizens and frontline teams must be involved in the design of services, to ensure they are fit for purpose; to accomplish this, insight from people’s everyday lives must be rapidly shared with those defining policy.

People delivering excellent services, enabled by digital products

At Engine Service Design, we work with public and private sector organisations seeking to improve public service design and delivery. Our work spans the design of digital products and services for frontline teams to operate in physical environments, and for service users to research, co-design and prototype on the ground.

There’s no stopping the digital transformation of public services now

Governments have been publishing information on webpages for a couple of decades now. Paper forms and processes have been translated into digital user experiences, with huge convenience and cost benefits. Today, technology is enabling citizen’s as co-producers in health, social care and education and allowing people to be net contributors to the public good. The best examples show us how data and AI can help get more from less.

Imagine what’s possible:

• Design services that mesh brilliantly with the realities and complexity of people’s everyday lives, to reduce waste and maximise effectiveness.
• Design services that get the most from your frontline, enabled by useful and usable data and digital products.
• Services that extend the means and role of citizens to help themselves and their communities – enrolling citizens as co-producers.
• Technology that reduces or removes unproductive work and re-work, to focus precious time on the people that need it most.
• Public buildings and spaces providing a great experience for service users and designed with those that deliver services in mind.