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As we release the results of our fifth annual Customer Experience Report, Engine director and co-founder, Joe Heapy talks to Consultancy UK about what the top 10 best UK brands for customer service and experience are doing right.
| 2018 Ranking | Company |
| 1 | Amazon |
| =2 | Lloyds Bank (New Entry) |
| =2 | John Lewis |
| 3 | Tesco |
| 4 | Marks & Spencer |
| 5 | British Airways (New Entry) |
| 6 | Sainsbury’s |
| =7 | Santander (New Entry) |
| =7 | Barclays |
| =7 | Nationwide |
| =8 | Premier Inn |
| =8 | Apple |
| 9 | Sky |
| =10 | Virgin Media |
| =10 | Halifax (New Entry) |
| =10 | Vodafone (New Entry) |
| =10 | Asda (New Entry) |
Read the full article here.
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Like what you read? Good ideas are worth sharing
As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for companies who wish to attract and retain the best personnel. And designing that experience should be approached with a methodical, results-based process that looks at the experience holistically.
In our previous blogs we looked at how and why the employee experience has become so relevant to a company’s productivity, profitability, and brand identity and reputation, as well as the factors that have the greatest impact on it.
