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Five Top Automotive Brands for Customer Experience in 2022
Five Top UK Comapanies for Employee Experience in 2022
Five Top UK Retail Brands for Customer Experience in 2022
As we release the results of our fifth annual Customer Experience Report, Engine director and co-founder, Joe Heapy talks to Consultancy UK about what the top 10 best UK brands for customer service and experience are doing right.
| 2018 Ranking | Company |
| 1 | Amazon |
| =2 | Lloyds Bank (New Entry) |
| =2 | John Lewis |
| 3 | Tesco |
| 4 | Marks & Spencer |
| 5 | British Airways (New Entry) |
| 6 | Sainsbury’s |
| =7 | Santander (New Entry) |
| =7 | Barclays |
| =7 | Nationwide |
| =8 | Premier Inn |
| =8 | Apple |
| 9 | Sky |
| =10 | Virgin Media |
| =10 | Halifax (New Entry) |
| =10 | Vodafone (New Entry) |
| =10 | Asda (New Entry) |
Read the full article here.
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Complex services require a special kind of finesse when it comes to making changes. It's not like starting up something new: you don't get an opportunity for do-overs if thousands (or millions!) are relying on your service, and there are legions of people involved in delivering the product or solution.
A fully connected service prioritises customer experience by consistently and seamlessly integrating technology and data to connect digital touchpoints, frontline and operational teams, and physical spaces. This results in a delightful and effortless interaction for the customer, no matter the time, place, method, or reason for their interaction.