Imagine the improved quality of life, with the cohesive integration of key stakeholders working together in sync and an integrated system that works seamlessly between patients, doctors, pharmacies, insurances, and institutions.
Utilising elements of our Service Design System and input from stakeholders within the health sector, we’ve begun to reimagine what the patient experience of the future might look like, broken down into 5 key elements. This is the final part in a 5-part series, you can click here to go back and start reading from part 1.
We believe that with advances in technology and the availability of data, the treatment of illnesses, medication, and symptoms management as we know it today will change.
The Patient Lifecycle Reimagined
An ageing population
With an ageing population and an increase in chronic conditions, this system could play an even more important role. With the ability to track medication and monitor treatment or recovery progress, patients could be empowered to know exactly how, when and what to do to keep their condition at bay and improve their quality of life.
However, achieving this requires the cohesive integration of key stakeholders, working together in sync, underpinned by an integrated system that works seamlessly between patients, doctors, pharmacies, insurances, and institutions.
Although challenging to fully realise, the benefits for patients could be significant. Recovery processes at home could become more common and have a huge impact on a patient’s speed of recovery and their overall wellbeing.
One challenge might be to design sentient spaces at home that inconspicuously monitor patients and do not interfere with the day-to-day life of the house and its occupants.
As the Engine Service Design team have explored this future scenario further, some key experience design questions have arisen:
What is the get-well plan experience? And how do patients and other stakeholders interact with it?
This brings us to the end of the Healthcare Think and Make series, but the conversation doesn’t end here. We believe that with collaboration from the right stakeholders, this scenario would have extensive benefits to patient wellbeing, health, and the overall patient treatment experience.
Join us and have the opportunity to influence this discussion and get answers to these questions and more, with our expert panel, including David Hadley from Mediclinic and Dean Pollard from Bupa. This British Business Group event, sponsored by Engine Service Design, can be attended either live and in person if you are in Dubai, or virtually if you are anywhere else in the world.
Book time with a Service Design expert