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Service Design Futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and businesses steer a course away from the futures we’d all like to avoid.

From here on in our mission is to make the world a better place one service at a time.

We’ve been thinking about what – out there in the world – is important to us right now and what in fact we mean by ‘better’. And we’ve been translating our ambition into practical principles and tools for design.

This is Service Design Futures.

www.servicedesignfutures.com

More Engine work

mercedes-benz-new-service-benchmark-for-aftersales-service-by-engine-01

Mercedes-Benz

Developing a new service benchmark for aftersales servicing

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dubai-airports-hospitality-customer-experience-pilot-by-engine-01

Dubai Airports

Piloting a new approach to customer service and information delivery

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Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

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THE PATIENT EXPERIENCE REIMAGINED: TREATMENT

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

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