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Service Design Futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and businesses steer a course away from the futures we’d all like to avoid.

From here on in our mission is to make the world a better place one service at a time.

We’ve been thinking about what – out there in the world – is important to us right now and what in fact we mean by ‘better’. And we’ve been translating our ambition into practical principles and tools for design.

This is Service Design Futures.

www.servicedesignfutures.com

More Engine work

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Mercedes-Benz

Developing a new service benchmark for aftersales servicing

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dubai-airports-hospitality-customer-experience-pilot-by-engine-01

Dubai Airports

Piloting a new approach to customer service and information delivery

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Resources

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Redesigning the workforce experience

Watch the third in our series of ‘Leading out of Lockdown’ webinars on what employers need to start, stop and do more to create and maintain a high performing workforce.

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How voice-enabled services are offering a brighter future for healthcare

The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.

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