Customer Driven Transformation: Download the first two chapters

Redesigning the workforce experience

Thanks to all those who joined the third in our series of ‘Leading out of Lockdown’ webinars where we discussed what employers need to start, stop and do more to create and maintain a high performing workforce.

Also special thanks to our four guest panelists:

Andrew Mortimer
Managing Director, Country Manager and Chief Operating Officer, the Middle East at Barclays Plc.

Hannah Richardson
Senior Vice President Global Client Services & General Manager, EMEA and APAC, at BGRS – talent mobility specialists.

Rohini Bhalla-Gill
Senior Management Consultant at GGC Consulting – a leading Human Resources Consultancy.

David Stockton
Chief Executive Officer at Dulsco – one of the UAE’s longest-serving People & Environmental Solutions businesses.

More Engine work

Mercedes-Benz

Developing a new service benchmark for aftersales service

Read more

Dubai Airports

Piloting a new approach to customer service and information delivery

Read more

Resources

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.

Read more

A Guide to Ecosystem Services Design

Business ecosystems are creators of value. Here's a practical and accessible approach to unlocking value within your business ecosystem.

Read more