Resources

Step into service design with our library of short articles, where we discuss the value and art of creating exceptional customer experiences.

Resources-image

Planning for a new era of air travel

The Covid-19 pandemic has brought the aviation sector and commercial travel to an unprecedented halt. It’s still unclear if and when passengers will... Read more

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality? Read more

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this home (literally) as lockdowns forced schools to... Read more

Engine Service Design Webinars

https://youtu.be/bSUCOKyeVCg Read more

Service design sprints online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve... Read more

Your customers have changed webinar

https://youtu.be/SwLd08pqijk Read more

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though... Read more

Reimagine at speed – Service model

An innovative service model that thrives despite the Covid-19 measures constraining your industry. Read more

Restart your services with impact

Many businesses have been unable to operate while others have but with short term, protective measures in place. Now the urgency has become the... Read more

Designing for Dubai's Happiness Agenda

Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on... Read more

A guide to ecosystem services design

In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and... Read more

Service design futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and... Read more

Service design futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and... Read more

A guide to ecosystem services design

In 1993, James Moore likened companies operating in an increasingly interconnected world of commerce to a community of organisms adapting and... Read more

Designing for Dubai's Happiness Agenda

Balancing sustainability with effectiveness lies at the heart of a prosperous healthcare system Dubai has ambitions to become the happiest city on... Read more

Restart your services with impact

Many businesses have been unable to operate while others have but with short term, protective measures in place. Now the urgency has become the... Read more

Reimagine at speed – Service model

An innovative service model that thrives despite the Covid-19 measures constraining your industry. Read more

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value? What’s the plan? Even though... Read more

Your customers have changed webinar

https://youtu.be/SwLd08pqijk Read more

Service design sprints online

With so many of us working from different locations right now, firing-up people and projects can feel daunting. That’s why, for the time being, we’ve... Read more

Engine Service Design Webinars

https://youtu.be/bSUCOKyeVCg Read more

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality? Read more

Planning for a new era of air travel

The Covid-19 pandemic has brought the aviation sector and commercial travel to an unprecedented halt. It’s still unclear if and when passengers will... Read more

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