Engine Service DesignThe Service Design Consultancy
Meet changing consumer expectations – Download the whitepaper
Engine Service Design
Watch Engine co-founder Oliver King deliver a keynote speech at this year’s Service Design Global Conference in Amsterdam. He lays out Engine’s Design-led approach to helping organisations overcome the barriers that hold them back, from getting more of the right services to market faster.
Our experience points to seven Design-led competencies that organisations need to adopt. To discover what they are why not watch the key note in full and download our whitepaper below.
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In today's competitive business landscape, it's no longer enough to simply offer a product or service – you need to create a memorable customer experience that sets you apart from the rest. This is where a customer experience (CX) strategy comes into play. A well-defined CX strategy can help you build customer loyalty, increase revenue, and boost brand awareness.
In today’s competitive market, and as a result of changing consumer expectations, it is not enough to simply provide a product or service; businesses must also ensure that their customers have a positive experience when interacting with them. But what does a positive customer experience mean, and why does it matter?