2021 Pandemic Personas – Download your CX toolkit now

Engine Service Design Webinars

Thanks to all who attended the first webinar in our Leading out of Lockdown series, where Engine Founder, Oliver King (London) and Managing Director, James Samperi (Dubai) set out the steps to take to identify, prioritise and tackle the experience challenges you’ll face in the coming months.

Look out for news of more in this series of webinars over the coming weeks.

More Engine work

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Mercedes-Benz

Developing a new service benchmark for aftersales servicing

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dubai-airports-hospitality-customer-experience-pilot-by-engine-01

Dubai Airports

Piloting a new approach to customer service and information delivery

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Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

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THE PATIENT EXPERIENCE REIMAGINED: TREATMENT

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

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