Engine’s Annual Customer Experience Report is now in its 6th year. Over that period we’ve been tracking trends around topics such as; what’s important to customers, which sectors are delivering the best experiences and the service qualities that drive consumer choice and advocacy.
In this year’s report, we’ve doubled the sample size to over 2,000 respondents and introduced some new questions that reveal interesting insights from both a customer and business perspective, including:
The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.