For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.
The results reveal what’s important to customers, the way services make customers feel and those sectors that provide the best and worst customer service.
Over 1,000 consumers were asked the following questions:
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The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.