For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the qualities of great service.
The results reveal what’s important to customers and the areas that businesses should be focusing on, the way services make customers feel, the sectors that provide the best and worst customer service and which brands are delivering great service.
Over 1,000 consumers were asked the following questions:
The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.