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Design Thinking Reshapes Enterprise Architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the application of design-thinking practices to enable an outside-in approach to problem-solving.

Off the back of this event, Forrester has produced a report examining the ways in which Enterprise Architects can play a broader role further upstream; partnering with customer or product strategy execs by embedding key design-thinking practices into their day-to-day EA operations.

You can find out more and download the article here.

More Engine work

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Mercedes-Benz

Developing a new service benchmark for aftersales servicing

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Dubai Airports

Piloting a new approach to customer service and information delivery

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Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

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THE PATIENT EXPERIENCE REIMAGINED: TREATMENT

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

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