Customer Driven Transformation: Download the first two chapters
In such volatile trading conditions, organisations need to design for multiple possible scenarios to minimise disruption for customers and colleagues when operating environments change.
For any complex business operating at scale, making improvements to services and the experience for customers is a continual effort. Right now, this effort is compounded by uncertainty. It’s not clear just how fluctuating Covid cases will shape government guidance or how differently consumers will behave.
Businesses need to prepare responses to several potential operating environments, changes of tack and phases of unlocking or relocking.
Let’s help you get a plan to:
What this will deliver:
What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.
Business ecosystems are creators of value. Here's a practical and accessible approach to unlocking value within your business ecosystem.