All businesses are finding that 'necessity is the mother of invention' right now. The new normal is not the same as the old.

In such volatile trading conditions, organisations need to design for multiple possible scenarios.

Using Pandemic Personas as part of your Covid-19 CX response toolkit.

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for air travel.

Watch the third in our series of ‘Leading out of Lockdown’ webinars on what employers need to start, stop and do more to create and maintain a high performing workforce.

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task.

Service Design marries two crucial human endeavours into a practice that today is driving economic growth.

Watch ‘Leading out of Lockdown’ where we discuss how to design for the new needs and expectations of your customers and employees.

Designing a great passenger experience is still vital for the growth of the aviation sector, in fact, more so than ever.