Service Design resources and insights

The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

Is it time to move from a limited, single contact doctor appointment TO a collaborative Ai / doctor assessment and pre-diagnosis over several days?

From reactive treatment of symptoms TO a prevention focused healthy culture

Service Design marries two crucial human endeavours into a practice that today is driving economic growth.

All businesses are finding that 'necessity is the mother of invention' right now. The new normal is not the same as the old.

In such volatile trading conditions, organisations need to design for multiple possible scenarios.

Using Pandemic Personas as part of your Covid-19 CX response toolkit.

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.